Customer Service for the Cleaning Industry

This introductory Customer Service course covers the outcomes required for a cleaning and housekeeping staff to provide effective client service.

The course covers an introduction to establishing client relationships and identifying client needs; how to meet client needs by providing quality cleaning and housekeeping services.

In this course you will learn how to:

Section 1 – Customer Service in the cleaning industry

Section 2 – Acting professionally

Section 3 – Working professionally

Section 4 – Verbal communication skills

Section 5 – Non-verbal communication skills (body language)

Section 6 – Providing customer service

 

This course covers all required knowledge content for the following competency units:

CPPCMN2003A Provide effective client service

Cost	$29.70 (incl. GST)
Unit code & name	Customer service for the cleaning industry
Pre-requisite	None
Delivery	100% online, no classroom or assignments.
Time	3 minutes to enrol,  4-6 hours – self paced
Payment	Paypal or Mastercard/Visa through our Eway internet payment facility.